Refund policy

Under EU consumer protection law, customers normally have the right to withdraw from a purchase within 14 days of delivery.

Due to hygiene and health protection reasons, balaclavas and other facewear products cannot be returned or exchanged once the sealed packaging has been opened.

Non-hygiene items, such as accessories and keychains, may be returned within 14 days after delivery, provided they are unused and in their original condition and packaging.

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at info@ikigairacewear.com, and we’ll make it right.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.